Frequently Asked Questions
Commonly Asked Questions About Our Biological Materials Transportation Services.
01. How do I track the status of my shipment?
We offer a tracking service that allows you to stay informed about the status of your shipment. We will provide you with updates throughout the transportation process, and you can choose to receive these updates via email or text message, whichever you prefer. This way, you can stay informed about the progress of your shipment and have peace of mind knowing that your biological materials are being transported safely and efficiently.
02. What is the expected transit time for my biological materials during transport?
The expected transit time during transport depends on the destination. We choose the shortest and most efficient path possible for your shipment. However, transit times can vary depending on factors such as distance, mode of transportation, and customs requirements. Rest assured that we will keep you updated throughout the transportation process and provide you with an estimated delivery date.
03. What are the acceptable types of tissues that your company transports?
Our company specializes in transporting eggs, sperm, and embryos primarily, but we do have the capability to transport other types of tissues and cells as well. If you have specific questions about the transport of a particular type of tissue, we encourage you to contact us directly to discuss your options.
04. How do you ensure the safety and security of my biological materials during transport?
At our company, we understand the importance of your materials, and we take every precaution necessary to ensure their safety and security. We ensure that our couriers never leave the site of the materials during transport, and we use state-of-the-art temperature monitoring equipment to track the temperature of the container every minute. We provide text or email updates to keep you informed every step of the way.
05. What are your shipping options and how much do they cost?
The cost of each shipment is calculated on a case-by-case basis, depending on factors such as transportation distance, the urgency of the shipment, and current market prices for transportation. Our team will provide a detailed quote for your specific shipment. Please contact us for further information.
06. Do you offer international shipping?
We are currently in the process of finalizing the legal requirements for international shipments and are working diligently to make this service available as soon as possible. Our goal is to offer international shipping by the end of this year. Please check back with us for updates on this service.